Filing a complaint

As a client ou patient, you have the right to safe and high quality care and services. If you are not satisfied with a service or if you feel that your rights as a user have not been respected, you can file a complaint with the Service Quality adn Complaints Commissionner.

What are your rights

According to the Act respecting Health Services ans Social Services, every user has the following rights :

• Right to respect and dignity;
• Right to be informed;
• Right to confidentiality;
• Right to participate in decisions;
• Right to receive safe and quality care and services;
• Right to be accompanied, assisted and represented;
• Right to file a complaint and appeal;
• Right to end-of-life Care.

How to file a complaint :

By mail : 155, rue Toupin, Trois-Rivières, Québec G8T 3Z8

By phone : 1 888 693-3606 ou 819 233-2111, poste 18302

By email : commissaires.plaintes04@ssss.gouv.qc.ca

Click here : Paper form (and information flyer).